Help & Bulk Orders
How can we help?
Get help with an order, delivery, returns or product selection, or request pricing for a larger business and bulk order. Choose an option below.
Ordering for a business or in bulk?
Competitive pricing, tailored quotes and ongoing supply for workplaces, clinics, schools, councils and multi-site organisations.
Help with your order
Track My Order
Check the progress of an existing MediBC order.
Track order →Shipping & Delivery
Delivery options, shipping information and dispatch guidance.
View shipping →Returns & Refunds
MediBC’s returns process, eligibility and applicable conditions.
Returns info →Contact MediBC
Order help, product advice or a general enquiry.
Contact us →Common questions
How do I track my MediBC order?
Use the Orders and Returns lookup on the MediBC website with your order number and email, or call the team on 1300 796 401 for an update.
What is MediBC’s returns policy?
MediBC repairs, replaces or refunds items that are faulty, unsafe, incorrectly supplied or not of acceptable quality. See the MediBC Guarantee page for the full conditions.
Do you offer discounts for bulk or repeat orders?
Competitive pricing may be available for eligible larger, recurring or multi-site orders. Send your requirements through the Business & Bulk Orders page for a tailored quote.
Do you accept purchase orders from organisations?
Purchase orders and account arrangements may be available for approved organisations. Contact MediBC with your organisation details to discuss the available options.
Can I change or cancel my order?
Contact the MediBC team on 1300 796 401 as soon as possible. Changes or cancellations can usually be made while an order has not yet been dispatched.
Can MediBC help me choose the right products?
Yes. Contact the team through the enquiry form or on 1300 796 401 for help choosing first aid kits, refills, AEDs and medical supplies for your needs.
Where does MediBC deliver?
See the Shipping & Delivery page for delivery options and dispatch guidance, or contact the team on 1300 796 401 about a specific location or a bulk delivery.
How do I contact MediBC?
Call 1300 796 401 or use the enquiry form on the Contact page. The team can help with orders, product selection and business or bulk purchasing.
Still need help?
Call 1300 796 401 or contact the MediBC customer-service team through the website enquiry form.
Call 1300 796 401 Contact form