Shipping & Delivery
So you’ve done your shopping; just how long will it be until you receive your first aid kit or other MediBC products? This will depend on which shipping method you select. You will receive tracking information after your order is placed and paid for. Please note that every catalogue item at MediBC generally ships same day, except where back-orders are indicated on the site.
Product delivery is generally made within 3 business days from when the order is placed and paid for, with this time frame allowing for instances where MediBC warehouse is awaiting supplier deliveries, or stock is in short supply.
Occasionally our stock counts are slightly inaccurate or may change within the period of processing and fulfilling your order, resulting in an item you have ordered becoming temporarily out of stock. If this is the case, an Online Customer Service Representative will contact you within 1 business day, with a suggested alternative. If you are unhappy with the alternative, then you may choose to cancel all or part of your order and receive a refund by way of your original payment method, for the amount paid at the time of purchase.Here are a few things to consider while you wait for your order:
- We ship in business days. Monday - Friday, excluding national holidays.
- Shipping starts from the date you received the “Your Order Has Shipped!” email.
MediBC is a global company - we work with production and shipping partners all over the world to get your things to your doorstep, wherever that may be.
So when do you contact MediBC? The calculator above lets you know the best time to message us. When that day rolls around. Even if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait).
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and added on to your subtotal at the bottom of the page. Free shipping is only applicable within Australia, and is only offered when advertised and included as an option at check-out.
We rely on a global network of shipping partners (UPS, FedEx, DHL, TNT) as well as local postal services (Australia Post, Royal Mail, USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.
Your order will ship from either Sydney, Australia, via our global network of shipping partners (UPS, FedEx, DHL, TNT) as well as local postal services (Australia Post, Royal Mail, USPS) to get your order to your doorstep as soon as possible. If your location is outside of Australia, we may also ship direct from warehouses in the US and UK.